Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context expressly requires otherwise:

• "batu56" or "the Platform" means the online betting and gaming service operated at https://batu56.cam and all associated sub-domains, mobile applications, and related services.
• "Player" or "You" means any individual who has registered an account with batu56 or who accesses the Platform for any purpose.
• "Account" means the personal betting account registered by a Player with batu56, associated with a unique username and password.
• "Wallet" means the internal account balance credited to a Player's Account, denominated in Indonesian Rupiah (IDR / Rp).
• "Bet" / "Wager" means any financial stake placed by a Player on any outcome offered by batu56, whether in sports betting, live casino, slots, togel (Indonesia's traditional numbers lottery), or any other game vertical.
• "Bonus" means any promotional credit, free spin, cashback, or other incentive credited to a Player's Account subject to specific terms and wagering requirements.
• "KYC" means Know Your Customer — the identity and document verification process required by batu56 before certain account actions (including withdrawals) may be performed.
• "Prohibited Territory" means any jurisdiction in which accessing or using the Platform is illegal or otherwise restricted under applicable law.
• "Responsible Gaming Tools" means the suite of player-protection features available on the Platform, including deposit limits, loss limits, session timers, reality-check reminders, and self-exclusion.

To register and use batu56, you must satisfy ALL of the following eligibility criteria at all times:

1. You must be at least 21 years of age. batu56 does not accept registrations from individuals under the age of 21 under any circumstances.
2. You must be acting as an individual in your own personal capacity — not as an agent, representative, or nominee of any other person or legal entity.
3. You must have the legal capacity to enter into binding contracts under the laws applicable to you.
4. You must not be a resident of, or accessing the Platform from, any jurisdiction in which participating in online gambling is expressly prohibited by law. It is your sole responsibility to determine whether your local laws permit you to use batu56.
5. You must not be a current employee, director, contractor, or immediate family member of any employee or director of batu56 or any of its affiliated entities.
6. You must not be currently subject to a self-exclusion order placed via batu56 or any third-party gambling exclusion scheme.

Each Player is permitted to hold one (1) active Account with batu56. The registration of multiple accounts by the same individual — whether under the same or different identities — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any associated balances.

When registering, you are required to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address in Indonesia, and a valid contact email address. You undertake to maintain and promptly update your registration details to ensure they remain accurate at all times.

You are responsible for maintaining the confidentiality of your account credentials. batu56 will not be liable for any loss arising from unauthorised access to your account where such access results from your failure to keep your credentials secure. You must notify batu56 immediately at [email protected] if you suspect any unauthorised access to your account.

All batu56 accounts are denominated in Indonesian Rupiah (IDR). Transactions are processed and displayed in Rp. batu56 does not currently offer multi-currency accounts.

batu56 is committed to maintaining a safe, fraud-free environment for all players. As part of this commitment, we operate a Know Your Customer (KYC) verification process. By registering an Account, you agree to complete KYC verification when requested.

Verification is mandatory before your first withdrawal and may be requested at any point during your membership. The following documents are typically required:

• Primary ID: A valid Indonesian national identity card (KTP — Kartu Tanda Penduduk) or valid passport.
• Proof of Address: A utility bill, bank statement, or government-issued correspondence dated within the last three (3) months, clearly showing your full name and residential address.
• Selfie Verification: A clear photograph of you holding your primary ID document next to your face, taken on the date of submission.
• Payment Verification: Where applicable, evidence of ownership of the bank account or e-wallet used for deposits (e.g., a screenshot of your OVO, DANA, or GoPay account showing your registered name).

batu56 will process submitted documents within three (3) business days of receipt. We reserve the right to suspend withdrawals and, in cases of suspected fraud or identity misrepresentation, to suspend the account entirely pending verification.

batu56 accepts deposits via the following payment channels available to Indonesian players:

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

The minimum deposit amount is Rp 10.000 per transaction unless a specific promotion specifies otherwise. Maximum deposit limits may vary by payment method and account verification status.

Deposits made via local bank transfer and e-wallets are typically credited to your batu56 Wallet within minutes during standard banking hours (Monday to Friday, 08:00–21:00 WIB). Deposits submitted outside these hours may experience a delay of up to two (2) hours. batu56 is not responsible for delays caused by the Player's bank or e-wallet provider.

• All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• batu56 reserves the right to return any deposit that cannot be verified as originating from the registered account holder, minus any applicable bank fees.
• Deposits are non-refundable once credited to your Wallet and used to place bets.
• batu56 does not charge deposit fees; however, your bank or e-wallet provider may apply their own transaction charges.

Players may request a withdrawal of available funds from their batu56 Wallet at any time, subject to the conditions set out in this clause.

The minimum withdrawal amount is Rp 50.000 per request. Maximum withdrawal amounts per transaction and per day are determined by your account verification tier and the selected payment method. Players are encouraged to contact support for their specific limits.

Withdrawal requests are reviewed and processed within two (2) to six (6) hours during operational hours (07:00–23:00 WIB, seven days a week). Requests submitted outside these hours will be queued and processed at the start of the next operational window. batu56 targets same-day processing for all withdrawal requests that pass automated security checks.

• KYC verification must be completed before any withdrawal is approved.
• Withdrawals will only be made to a bank account or e-wallet registered in the same name as the batu56 Account holder. Withdrawals to third-party accounts are not permitted.
• Where a deposit was made via a specific payment method, batu56 may require the first withdrawal to be returned via the same method, up to the deposited amount.
• If a Bonus has been credited to your account, any active wagering requirement must be met in full before the bonus-derived funds may be withdrawn.
• batu56 reserves the right to conduct additional security checks on withdrawal requests, which may extend processing times. Players will be notified if additional verification is required.

batu56 offers a range of promotional bonuses to both new and existing players. All bonuses are subject to the specific terms published alongside each offer, as well as the general conditions set out in this clause. In the event of any conflict, the specific offer terms take precedence.

• All bonuses are subject to a wagering requirement (rollover) unless explicitly stated otherwise. The wagering requirement specifies how many times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal may be made.
• Wagering requirements must be met within the time period specified in the offer terms. Failure to meet the requirement within the stated period will result in the bonus and any winnings derived from it being forfeited.
• batu56 reserves the right to determine which games contribute to wagering requirements and at what percentage. Typically, slots contribute 100%, while live casino and sports betting contributions vary by product.
• Only one welcome bonus may be claimed per player, per household, and per IP address.
• Bonuses are non-transferable and have no cash value until all wagering requirements have been met.
• batu56 reserves the right to withdraw, amend, or cancel any promotional offer at any time without prior notice, provided that any active wagering period already in progress will be honoured.

batu56 runs promotional campaigns aligned with key Indonesian cultural dates, including Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and major sporting events such as Piala AFF and BRI Liga 1 finals. These promotions are subject to their own specific terms published at the time of the offer.

All bets and wagers placed on batu56 are subject to the product-specific rules applicable to each game or betting market. Players are advised to familiarise themselves with the rules of each product before wagering. The following general principles apply across all batu56 game verticals:

• A bet is only valid once it has been confirmed by the Platform and a confirmation reference has been issued. Bets that have not been confirmed are not binding on batu56.
• batu56 reserves the right to cancel or void any bet that was accepted as a result of a system error, pricing error, or manifest mistake. In such cases, the staked amount will be returned to the Player's Wallet.
• Minimum and maximum bet limits apply to all markets and game types. These limits are displayed within each game or market interface and may be adjusted by batu56 at any time.
• For sports betting — including football (BRI Liga 1, EPL, La Liga, UEFA Champions League), badminton, MotoGP, and e-sports — batu56's decision on the settlement of any disputed market shall be final, subject only to the dispute resolution process described in Clause 12.
• For togel (Indonesia's traditional numbers lottery) products, official draw results published by the relevant lottery operator are used for settlement. batu56 accepts no liability for delays or changes to official draw schedules.
• For live casino games powered by third-party studios (including Evolution Gaming, Pragmatic Play, and Microgaming), the game provider's rules and outcomes are binding. batu56 will settle live casino bets in accordance with the results communicated by the studio's certified RNG or live-dealer outcome.

The following activities are strictly prohibited on the batu56 Platform. Breach of any prohibition in this clause constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, and forfeiture of all balances:

• Registering more than one Account, whether under the same or different identity or contact details.
• Using another person's identity, payment details, or account credentials.
• Depositing funds derived from illegal, fraudulent, or criminal activity.
• Using automated bots, scripts, artificial intelligence tools, or any other non-human means to interact with the Platform.
• Engaging in match-fixing, spot-fixing, or any corrupt activity in relation to any sporting event offered on the Platform.
• Engaging in arbitrage betting strategies designed to exploit pricing inefficiencies across multiple accounts or platforms.
• Colluding with other players in live casino games to gain an unfair advantage.
• Attempting to exploit software vulnerabilities, glitches, or errors on the Platform for financial gain.
• Making chargebacks or payment reversals through your bank or e-wallet provider without first raising the matter with batu56 support.
• Accessing or attempting to access the Platform from a Prohibited Territory using a VPN, proxy, or similar circumvention tool.

batu56 is firmly committed to promoting responsible gaming and minimising the risk of gambling-related harm. We believe that betting and gaming should be a form of entertainment — never a financial strategy, a means of escaping personal problems, or an activity that adversely affects your wellbeing or that of your family.

batu56 makes the following Responsible Gaming Tools available to all registered players at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit into your Wallet.
• Loss Limits: Restrict the maximum amount you may lose within a defined period.
• Session Time Limits: Set a maximum duration for each gaming session.
• Reality Check Reminders: Receive on-screen notifications at regular intervals informing you of the time elapsed and the net result of your session.
• Self-Exclusion: Request a temporary (30-day minimum) or permanent exclusion from the Platform. Once a permanent self-exclusion is applied, it cannot be reversed. Contact [email protected] to activate.
• Account Cooling-Off: Take a short break of 24 hours, 7 days, or 30 days without full self-exclusion.

If you are concerned about your gambling behaviour, we strongly encourage you to visit our dedicated Responsible Gaming page and to reach out to our trained support team immediately.

To the fullest extent permitted by applicable law, batu56, its directors, officers, employees, agents, and technology partners shall not be liable for any of the following:

• Any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use the Platform.
• Any interruption, suspension, or termination of the Platform, whether caused by technical failure, maintenance, force majeure events, or regulatory action.
• Any loss arising from reliance on information, odds, or data displayed on the Platform that subsequently proves to be inaccurate due to a technical error.
• Any unauthorised access to your account where such access arises from your failure to maintain the security of your login credentials.
• Any delay in deposit crediting or withdrawal processing caused by a third-party bank, e-wallet provider, or payment intermediary.

batu56's total aggregate liability to any individual player in connection with any single claim or series of related claims shall not exceed the net deposits made by that player to their batu56 Account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit batu56's liability for death or personal injury caused by its negligence, or for any fraudulent misrepresentation made by batu56.

These Terms & Conditions are governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which batu56 holds its operating licence. These Terms shall not be interpreted as implying that batu56 is licensed or regulated by any Indonesian governmental authority; online gambling regulation in Indonesia is a matter of evolving law, and it is each player's responsibility to ensure that their participation is lawful in their jurisdiction.

In the event of any dispute between a Player and batu56 arising from these Terms or the use of the Platform, the Player should first contact batu56 customer support at [email protected] and allow a reasonable period (up to ten (10) business days) for internal resolution. batu56 commits to investigating all disputes promptly and in good faith.

If a dispute cannot be resolved through internal channels, the Player may escalate the matter to the dispute resolution body specified by batu56's gaming licence authority. batu56 will cooperate fully with any such third-party adjudication.

The English-language version of these Terms shall be the authoritative version. Any translation provided for convenience does not create additional legal obligations and shall not be used to interpret these Terms.

batu56 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email notification or a prominent on-Platform notice at least seven (7) days before the changes take effect, except where immediate amendment is required by law or regulatory obligation.

Your continued use of the Platform after any amendment has taken effect constitutes your acceptance of the revised Terms. If you do not agree to an amendment, you must cease using the Platform and contact support to close your account and arrange withdrawal of any remaining balance prior to the amendment's effective date.

The date of the most recent update to these Terms is displayed in the page header. We recommend that you review these Terms periodically to stay informed of any changes.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or any aspect of your batu56 account or the Platform, please contact our support team:

• Support Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week — WIB (UTC+7)
• Languages: Indonesian and English
• Response Time Target: Within 2 hours for live chat; within 24 hours for email enquiries

For responsible gaming-related enquiries, self-exclusion requests, or concerns about problem gambling, please reference our Responsible Gaming page or contact support directly with the subject line "Responsible Gaming Request" to ensure priority routing to our trained team.

For privacy-related enquiries, including requests to access, correct, or delete your personal data, please refer to our Privacy Policy for the applicable process.